Terms & Conditions

PRISM ENVYX LTD operates this website to showcase mobile beauty services and accept enquiries. Services may include nails, pedicures, makeup, eyebrows, eyelashes, facials and body waxing. We serve Greenford and surrounding areas, subject to availability. Contact: info@prismenvyx.com; +44 7438 189796.

Sending an enquiry does not itself create a booking or an obligation to pay. Appointments are confirmed only after we agree the treatment, location, date, time and price with you. We may decline requests where a treatment is unavailable or unsuitable.

Displayed ‘from’ prices are starting indications. We will confirm the total price, travel charges if any, deposits and payment arrangements before you agree to book. No additional fees apply without your agreement.

Please contact us as soon as possible to cancel or rearrange. Any cancellation, deposit or no-show conditions will be clearly disclosed before booking and must be fair and lawful.

Where the Consumer Contracts Regulations apply to a distance or off-premises service contract, you will normally have 14 days from the day the contract is made to cancel. If you expressly request the service during that period, you may be required to pay a lawful proportionate amount for work already performed. The cancellation right may end after full performance where the required request and acknowledgement were obtained. Statutory exceptions may apply. We will provide the legally required cancellation information and booking confirmation. To cancel, email info@prismenvyx.com with your booking details and a clear cancellation request.

Before treatment, please tell us about relevant allergies, sensitivities, skin or nail conditions, recent treatments and any other concerns affecting suitability. Patch tests or consultations may be necessary. We may postpone or decline treatment where there are reasonable safety or hygiene concerns. Website content is not medical advice.

Please provide accurate address and access information, and a clean, safe space with suitable lighting and any agreed facilities. We will discuss requirements before confirming the booking.

Results vary between individuals and may depend on aftercare. We will explain relevant aftercare where appropriate. Please contact us promptly about any concerns so we can investigate and respond.

Services must be provided with reasonable care and skill under the Consumer Rights Act 2015. Nothing here limits your statutory rights or excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Images may be illustrative rather than examples of our own work. Service details and availability may change. Website materials may not be commercially reused without the relevant rights holder’s permission. External websites have their own terms and privacy notices.

Questions, cancellations and complaints: info@prismenvyx.com or +44 7438 189796. These terms are intended for customers in England and are subject to applicable UK consumer protection law. See our Privacy Policy.